Patient Data Privacy & Trust
At ZainCare, your medical confidentiality is our highest priority. As a platform connecting you with vetted independent service providers across the UAE, we comply fully with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
End-to-End Encryption
All patient profile data, diagnostic bookings, and medical questionnaires are encrypted in transit using TLS 1.3 and at rest with AES-256 standards.
Strict Clinical Access Controls
Only the vetted clinicians assigned to your treatment or laboratory technicians processing your samples are granted access to your diagnostics records.
Limited, Purpose-Bound Sharing
We never sell, rent, or trade your personal or health data. Details are only shared with accredited partner diagnostic laboratories and assigned clinicians to deliver your services, and with trusted providers that help us run ZainCare (secure payments, text-message verification and push notifications), only as needed for those purposes.
Zaina AI Assistant (Google Gemini)
Zaina's voice chat in the ZainCare app is powered by Google Gemini. When you choose to use it, and only after you agree in the app, your voice and what you say, along with any family member or address you ask Zaina to use, are sent securely to Google to produce a reply. This data is not used to train Google's AI models. Zaina offers general guidance only and is not a substitute for professional medical advice; in an emergency, call 998. You can stop using voice chat at any time and use the text assistant instead.
Medical Records Policy
In line with UAE federal data protection requirements, medical diagnostics logs and laboratory results must be securely archived for a minimum statutory duration. You retain the right to view your records, lock account access, or request a complete history export.
Privacy Request
Submit data access, deletion, or marketing opt-out requests directly to our Data Protection Officer.